Applicants for the Baldrige Award for Total Quality Management Must

question 4

Multiple Choice

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?

• A)DMAIC
• B)Customer and Market Focus
• C)Standardization
• D)Control
• E)Inspection protocols

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Definitions:

Tapioca Pudding

A sweet dessert made from tapioca pearls, milk or cream, sugar, and often flavored with vanilla, coconut, or other ingredients.

Opportunity Cost

is the value of the best alternative that is forgone in making any choice or decision, representing the benefits an individual, investor, or business misses out on when choosing one alternative over another.

Explicit Cost

The direct, out-of-pocket expenses incurred by a company or individual, contrasting with implicit costs which represent opportunity costs.

Sunk Costs

Expenses that have already been incurred and cannot be recovered, which should not affect future financial decisions.