Poka-Yokes Are Procedures That Block the Inevitable Mistake from Becoming

question 4

True/False

Poka-Yokes are procedures that block the inevitable mistake from becoming a service defect.

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Definitions:

Gender

A social construct that encompasses the roles, behaviors, activities, and attributes that a given society considers appropriate for men and women.

Stanford Prison Experiment

A 1971 psychological study conducted by Philip Zimbardo at Stanford University, examining the effects of power dynamics and authority roles on behavior.

Charismatic Leader

A leader who inspires devotion and enthusiasm in followers through personal charm, persuasive articulation of a vision, and emotional influence.

Preexisting Beliefs

Prior assumptions, convictions, or opinions held before being exposed to new information or experiences.