In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 17

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of these

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Definitions:

Revoke Offer

To withdraw a proposal or invitation before it has been accepted, rendering it as if the offer had never been made.

Accepting Offer

is the act of agreeing to the terms of an offer, thereby creating a contract.

Coin Collection

An assortment of coins, often categorized by era, region, or special interest, that is accumulated for personal or investment purposes.

Expression Intent

The demonstration of a party's intention to undertake a particular action, often formalized through a legal or official statement.