In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 17

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of these

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Definitions:

Interconnected

Describes systems or devices that are connected to each other through various communication channels, allowing for interaction and data exchange.

Human Error

Mistakes made by people, especially in operating machinery or computing devices, often leading to accidents or data loss.

Unintentional

Unintentional refers to an action or outcome that occurs without intention or planning, often leading to unplanned results or accidents.

Information Resource

Data, information, or knowledge assets that can be utilized to make decisions, support processes, or create value in various forms.