In the Service-System Design Matrix, an Internet and On-Site Technology

question 70

Multiple Choice

In the service-system design matrix, an internet and on-site technology service encounter is expected to have which of the following?

• A) High sales opportunity
• B) High degree of customer/server contact
• C) Low production efficiency
• D) High production efficiency
• E) None of these

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Definitions:

Supply and Demand

Fundamental economic model describing how prices and quantities of goods are determined in a competitive marketplace.

Black Markets

Markets that operate outside of the official economic system, often trading in illegal goods or services or circumventing government restrictions.

Disputes

Conflicts or disagreements that arise over differences in views, interests, or claims, often requiring negotiation or legal action to resolve.

Violence

The use of physical force to harm someone, to damage property, or to impose dominance in any context.