Andrew's Job as a Call Center Executive Requires Him to Work

question 23

Multiple Choice

Andrew's job as a call center executive requires him to work on night shifts.He has even had to work on weekends,which has adversely affected his health.Although he initially took pride in being a teetotaler,he started drinking heavily to overcome the job stress.His habits have made him both irritable and antisocial. Andrew is most likely a victim of

• A)compassion fatigue.
• B)burnout.
• C)role conflict.
• D)social alienation.

---

Definitions:

Genetic Predisposition

A genetic effect which influences the likelihood of developing a particular condition based on the genetic makeup of an individual.

Anxiety Disorders

Mental health disorders characterized by significant and persistent fear, worry, or anxiety that interferes with daily activities.

Dissociative Amnesia

A sudden loss of memory for important personal information that is too extensive to be due to normal forgetting.

Conversion Disorder

A mental condition where psychological stress is expressed as physical symptoms, without an apparent physical cause, previously known as hysteria.