Which of the Following Is Not a Reason for Customer

question 31

Multiple Choice

Which of the following is not a reason for customer survey bias in quality measures?

• A)Different customers may use different measurement criteria
• B)Customers may have an incentive to inflate ratings to influence the average score
• C)Customers often lie in consumer surveys
• D)Customers are reluctant to leave negative feedback
• E)Consumer feedback is unverifiable.

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Definitions:

Economic Incentives

Financial or material rewards or penalties that influence the behavior of individuals and businesses.

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The process of evaluating and assigning scores to students' written work or exams.

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A theoretical construct that explains various aspects of the economy, including transactions, decision-making processes, and the behavior of markets.

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Areas that are located outside towns and cities, often characterized by low population density and agricultural-based economies.