Which of the Following Is Not a Reason for Customer

question 31

Multiple Choice

Which of the following is not a reason for customer survey bias in quality measures?

• A)Different customers may use different measurement criteria
• B)Customers may have an incentive to inflate ratings to influence the average score
• C)Customers often lie in consumer surveys
• D)Customers are reluctant to leave negative feedback
• E)Consumer feedback is unverifiable.

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Definitions:

Sleeptalking

A sleep disorder known as somniloquy, where individuals talk during their sleep without being aware of it.

Sexual Imagery

Visual material that depicts sexual acts or content, often aimed at arousing the viewer.

Majority

The larger part or more than half of a total group, often referring to the group in power or with the most members in a demographic or decision-making context.

Minority

A subgroup within a population that is fewer in numbers than the majority and may be differentiated by characteristics such as race, religion, language, or sexual orientation.