Which of the Following Is Not a Reason for Customer

question 31

Multiple Choice

Which of the following is not a reason for customer survey bias in quality measures?

• A)Different customers may use different measurement criteria
• B)Customers may have an incentive to inflate ratings to influence the average score
• C)Customers often lie in consumer surveys
• D)Customers are reluctant to leave negative feedback
• E)Consumer feedback is unverifiable.

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Definitions:

Norton Scale

A systematic tool used in healthcare to assess a patient's risk of developing pressure ulcers, based on factors such as physical condition and activity.

PUSH Tool

A clinical tool designed to measure the size, depth, and other characteristics of pressure injuries to monitor their healing process over time.

Heat Therapy

A treatment involving the application of heat to the body for pain relief and health.

Cold Therapy

A treatment method utilizing low temperatures to reduce pain, inflammation, and muscle spasms.