Which of the Following Is Not a Reason for Customer

question 31

Multiple Choice

Which of the following is not a reason for customer survey bias in quality measures?

• A)Different customers may use different measurement criteria
• B)Customers may have an incentive to inflate ratings to influence the average score
• C)Customers often lie in consumer surveys
• D)Customers are reluctant to leave negative feedback
• E)Consumer feedback is unverifiable.

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Definitions:

Sales Taxes

Taxes imposed by governments on the sale of goods and services.

Motor Vehicle Licenses

Fees paid to a governmental authority for the registration and licensing of vehicles for operation on public roads.

Depreciation

The systematic allocation of an asset's cost over its useful life.

Useful Life

The estimated period that an asset is expected to be useful for the purpose it was acquired by the company.