______________ Is a Part of Every Phase of Life and Involves

question 3

Short Answer

______________ is a part of every phase of life and involves beliefs and behaviors that surround physiological responses,emotions,and cultural values.

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Definitions:

Responsiveness

The ability of a company, service, or product to react quickly and positively to customer needs or changes in the market.

Reliability

The consistency and dependability of a product, service, or system to perform as expected under certain conditions.

Voice-of-customer

Voice-of-customer entails gathering insights and feedback directly from consumers to understand their needs, preferences, and experiences.

Quality Gap Analysis

The process of assessing the difference between the existing quality of products or services and the expected quality.