Which of the Following Factors Should Managers Use to Engage

question 38

Multiple Choice

Which of the following factors should managers use to engage their employees?

• A) Maintain a positive perspective
• B) Provide recognition and encouragement
• C) A strengths-based approach
• D) All of the above

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Definitions:

Customers' Expectations

The perceived value or quality of service or product that customers believe they will receive from a business.

Standards

Established benchmarks or norms specifying the expected levels of quality, performance, or compliance.

Quality Costs

Represents the expenses associated with preventing, detecting, and correcting defective work in products or services.

Defect Rate

A measure of the frequency at which errors or flaws occur in a manufacturing process or a product.