When a Service Is Rated High in Terms of Importance

question 31

Multiple Choice

When a service is rated high in terms of importance but low in terms of performance,this indicates that:

• A) There is an opportunity for reallocating resources
• B) Service improvements are required
• C) Customers' expectations should be lowered
• D) Resources are allocated appropriately

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Definitions:

Looseness

The state or condition of being not tightly fixed or securely attached, leading to undesired movement.

Tolerance Zone

The acceptable range of deviation from a specified dimension that a part can exhibit and still meet the necessary specifications.

Metric Fits

The standard for sizes and tolerances in metric system used to determine suitable fits between mating components.

Internal Dimensions

Measurements within an object or space, referring to the inner limits or sizes of a cavity or enclosure.