One of the Main Tenets of the New Public Service

question 12

Multiple Choice

One of the main tenets of the new public service is:

• A) Serve rather than steer
• B) Steer rather than drive
• C) Lead rather than follow
• D) Public interest is the by-product of the ultimate aim

Identify the challenges posed by email overload and the tendency to overuse email as a communication tool.

Understand the impact of tone and pacing in telephone communication.

Identify the proper steps and considerations in scheduling appointments.

Recognize important practices when obtaining and prioritizing telephone messages.

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Definitions:

Federal Trade Commission

The Federal Trade Commission (FTC) is a U.S. federal agency tasked with consumer protection and the prevention of anti-competitive business practices.

Consumer Protection

refers to laws and regulations designed to ensure the rights of consumers as well as fair trade, competition, and accurate information in the marketplace.

Funeral Services

A ceremony or group of ceremonies held in connection with the burial or cremation of a deceased person.

Federal Law

Federal law comprises the laws enacted by the national government of the United States, applicable throughout the country.