How Can a Company Turn an Unhappy Customer in to a Brand

question 60

Multiple Choice

How can a company turn an unhappy customer in to a brand advocate?

• A) By responding on social media tools
• B) By granting the claim or request
• C) By explaining how the customer was at fault
• D) By resolving issues quickly
• E) By allowing the customer to post feedback on social media outlets such as Yelp

Identify the processes of internalizing norms and the role of language in culture.

Analyze the concept of social facts as defined by Durkheim.

Distinguish between ideal culture, real culture, subcultures, and countercultures.

Recognize the impact of ethnocentrism and cultural relativism on perceptions of culture.

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Definitions:

Optimal Design

The process of finding the best possible design solution based on specific criteria and constraints.

Human Abilities

The range of skills, talents, and aptitudes that are possessed or can be developed by individuals.

Personnel Psychologist

A type of psychologist who focuses on issues related to the workplace, including employee selection, training, and performance.

Interview Questions

Inquiries posed by an interviewer during an interview, designed to gather information about an interviewee's experience, skills, and personality.