You Need to Write a Letter to a Customer Denying

question 27

Multiple Choice

You need to write a letter to a customer denying a claim,as the customer is responsible for the problem that she is asking you to fix.In this situation,________.

• A) the direct approach is best to buffer the bad news
• B) the direct approach is preferred so that you get right to the point without introductory pleasantries
• C) the indirect approach alleviates the need to phrase the bad news tactfully
• D) the indirect approach can provide introductory information so it can be understood by the reader
• E) you should always take responsibility for the claim even if you are not to blame in order to maintain the customer's goodwill

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Definitions:

Eighteenth Century

The period from January 1, 1701, through December 31, 1800, marked by significant world events like the Enlightenment, the American Revolutionary War, and the beginning of the Industrial Revolution.

British Freedom

The concept and historical pursuit of civil liberties and democratic principles in British governance and society.

British Freedom

Refers to the various aspects of civil liberties and democratic principles that have developed and evolved within Britain over centuries.

Protestantism

A form of Christian faith and practice that originated with the Reformation, a movement against what its followers considered to be errors in the Roman Catholic Church.