When Writing a Communication to Deny a Customer Claim,what Can

question 55

Multiple Choice

When writing a communication to deny a customer claim,what can be done to help maintain a future relationship?

• A)Providing a prompt response
• B)Explaining how to prevent similar issues in the future
• C)Use the word "you" frequently so the customer feels valued
• D)Lead the message with a clear statement of the bad news
• E)Helping the customer feel that the resolution was fair

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Definitions:

Dissolved Sugars

Dissolved sugars are sugar molecules that have been dissolved in a liquid, forming a solution commonly important in both biological processes and food science.

Chlorophyll-Containing Cells

Chlorophyll-containing cells, primarily found in plants and algae, possess chlorophyll that enables photosynthesis, the process of converting light energy into chemical energy.

Evolutionary Process

The natural progression through which species undergo changes over time, driven by mechanisms such as natural selection and genetic drift.

Gametophyte

The sexual phase in the life cycle of plants and algae that produces gametes (sex cells), as opposed to the sporophyte stage which produces spores.