If You Must Refuse a Claim Because the Customer Was

question 4

Multiple Choice

If you must refuse a claim because the customer was at fault,which of the following might help maintain customer loyalty?

• A) Explain the company policy and use that as the reason for the refusal
• B) Explain the reason behind the policy and refusal
• C) Be polite in stating the refusal
• D) Offer clear and reasonable alternatives
• E) Offer discounts on future transactions

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Definitions:

Perpetual System

An inventory management system that records the sale or purchase of inventory immediately through the use of computerized point-of-sale systems and enterprise asset management software.

Merchandise Inventory

Products that a retailer, wholesaler, or distributor has in stock and available for sale.

Cost of Goods Sold

Represents the direct costs attributable to the production of the goods sold by a company, including material and labor costs.

Perpetual Inventory System

An inventory tracking system where inventory levels are updated in real-time with each sale or purchase transaction, giving a continuous account of inventory on hand.