Which of the Following Can Soften the Bad News When

question 46

Multiple Choice

Which of the following can soften the bad news when denying a customer request?

• A)Making the customer feel guilty about requesting
• B)Stating that such requests in the future will not be entertained
• C)Stating that company policy prohibits the request
• D)Offering an alternative solution to the customer's request
• E)Asking the customer to read the service guidelines before sending a request in the future

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Definitions:

Collusion

A secret cooperation or deceitful agreement between parties to deceive or defraud others, often used in the context of illegal or unethical business practices.

Duplicity

The act of deceitfulness or double-dealing, typically involving duplicating behaviors or statements to deceive.

Definitions Of Bribery

Descriptions or explanations of the act of offering, giving, receiving, or soliciting something of value to influence the action of an official or other person in a position of authority.

Ethical Dilemma

A complex situation that often involves an apparent mental conflict between moral imperatives, where to obey one would result in transgressing another.