When Taking the Direct Approach in Dealing with Bad News,what

question 51

Multiple Choice

When taking the direct approach in dealing with bad news,what is the last element of the message?

• A) Clarifying and restating a similar situation will never happen again
• B) Putting the news in context to soften it
• C) Apologizing for the news
• D) Assuming responsibility for the mistake
• E) Announcing how the problem will be fixed, or prevented, in the future

---

Definitions:

Scientific Investigation

A systematic and methodological process of inquiry and experimentation aimed at discovering new knowledge or validating existing knowledge in the field of science.

Limitations

Restrictions or constraints that affect the scope, validity, or generalizability of research findings or claims.

Additional Research

The process of seeking out more information or evidence beyond what is initially available to deepen understanding or resolve uncertainties.

Cognitive Heuristics

Human decision-making shortcuts people rely on to expedite their judgments about what to believe or what to do.