If a Customer Posts a Sensitive Matter on Social Media,but

question 58

Multiple Choice

If a customer posts a sensitive matter on social media,but the organization does not have enough information to respond properly,what should the organization do?

• A)Ignore the complaint
• B)Research the complaint and respond after identifying details
• C)Ask the customer to contact you to work out the details
• D)Tweet a request to all followers for additional information
• E)Email the customer so the matter can be handled privately

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Definitions:

Treated Population

A group of individuals who have received a specific treatment or intervention in the context of a study or clinical trial.

Untreated Population

A segment of the population that has not received a particular intervention, treatment, or exposure, used as a comparison group in studies and experiments.

Treatment Group

A group of subjects in an experimental study that receives the treatment or intervention being tested, as opposed to a control group that does not.

Placebo Group

A control group in an experiment that receives a sham or inert treatment, allowing researchers to measure the effect of the actual treatment against no treatment.