A Sales Manager Who Focuses All His or Her Energy

question 44

Multiple Choice

A sales manager who focuses all his or her energy on customers and the sales force may not notice changes in the company's:

• A)Internal environment.
• B)External environment.
• C)Customer satisfaction index.
• D)All of the choices are correct.

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Definitions:

Direct Labor Account

An account that tracks the cost of workers who are directly involved in the production of goods or services.

Lean Manufacturing

A systematic method for waste minimization within manufacturing systems without sacrificing productivity.

Zero Defects

A management philosophy aiming at reducing and ideally eliminating defects and errors in manufacturing and service processes.

Quality

The degree to which a product or service meets or exceeds customer expectations.