Repairmen,who Promise to Be There on Monday but Show Up

question 43

Multiple Choice

Repairmen,who promise to be there on Monday but show up on Thursday,do not understand the concept of:

• A)Customer delight.
• B)Time.
• C)Value chain management.
• D)Synergy

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Definitions:

Reasonable Outcomes

Anticipated results or consequences of an action that are sensible and realistic based on the given conditions.

Happiness

A state of well-being and contentment characterized by emotions ranging from contentment to intense joy.

Satisfied Employees

Workers who feel content, fulfilled and happy with their job and workplace conditions.

Satisfy Customers

The process of fulfilling or exceeding the expectations and needs of customers, often seen as crucial to business success.