Dealing with Customer Objections Is an Element of the Relationship-Building

question 39

Multiple Choice

Dealing with customer objections is an element of the relationship-building process that:

• A)Usually is a nonissue.
• B)Many salespeople do not enjoy.
• C)Is best just to get over with,no matter how confrontational.
• D)Should be avoided to remain friendly.

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Definitions:

Volume

The volume of space taken up by an object or material.

Volume Increases

A physical change where the amount of space that a substance or object occupies becomes larger.

Temperature

A measure of the thermal energy of a substance, indicative of how hot or cold the substance is.

Kinetic-Molecular Theory

A theory that explains the properties of gases in terms of the motion of very small particles, considering their collisions as perfectly elastic.