When Considering the Nine Basic Strategies for Dealing with Customer

question 26

Multiple Choice

When considering the nine basic strategies for dealing with customer concerns,salespeople know:

• A)Try one and then if it doesn't work,try another.
• B)Each one can be effective in the right situation.
• C)The bounce back always works.
• D)Indirect denial is better than direct denial.

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Definitions:

Dopamine Synapses

The junctions between neurons where dopamine, a neurotransmitter associated with pleasure and reward, is transmitted.

Muscular Rigidity

A condition characterized by stiffness of the muscles, seen in various neurological and psychiatric disorders.

Tremors

Involuntary, rhythmic muscle contractions leading to shaking movements in one or more parts of the body, often a symptom of neurological conditions.

Drowsiness

A state of feeling abnormally sleepy or tired, which can be a symptom of various medical conditions or a side effect of medications.