Dealing with Customer Objections Is an Element of the Relationship-Building

question 39

Multiple Choice

Dealing with customer objections is an element of the relationship-building process that:

• A)Usually is a nonissue.
• B)Many salespeople do not enjoy.
• C)Is best just to get over with,no matter how confrontational.
• D)Should be avoided to remain friendly.

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Definitions:

Color

The characteristic of visual perception described through hues, saturation, and brightness, which results from the way an object reflects or emits light.

Global Climate Change

A long-term change in the Earth's climate, especially a change due to an increase in the average atmospheric temperature.

Rising Sea Levels

The increase in the level of the world's oceans due to the effects of global warming.