Examlex
One drawback of operating a franchise is the greater risk of failure relative to independently owned businesses.
Customer Satisfaction
A measure of how products and services supplied by a company meet or surpass customer expectations.
National Quality Award
An accolade given to companies that exhibit outstanding quality management and operational excellence.
Malcolm Baldrige Foundation
A foundation that supports the Malcolm Baldrige National Quality Award, which recognizes U.S. organizations for their achievements in quality and performance.
U.S. Congress
The bicameral legislative body of the federal government of the United States, consisting of two houses: the Senate and the House of Representatives.
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