Which of the Following Is Key to Successful Customer Relationship

question 57

Multiple Choice

Which of the following is key to successful customer relationship management?

• A) collecting, managing, and applying the right data at the right time to the right customer
• B) helping customers identify new needs-even if they are met by other firms
• C) developing marketing strategies that are universal
• D) focusing most marketing resources on the pricing and distribution functions of the marketing mix

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Definitions:

Pairs

In a psychological context, this may refer to a method used in experiments or therapy sessions involving two participants interacting with each other.

Placenta

An organ that develops in the uterus during pregnancy, providing oxygen and nutrients to the growing baby and removing waste products.

Organ

A part of the body composed of tissues that enable it to perform a particular function.

Nourishment

The provision of essential nutrients from food necessary for growth, health, and good condition.