According to Douglas McGregor, Which of the Following Assumptions Should

question 121

Multiple Choice

According to Douglas McGregor, which of the following assumptions should managers use in order to capitalize on the intelligence of the workers they supervise?

• A) Theory A
• B) Theory X
• C) Theory Y
• D) Theory Z

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Definitions:

Empowerment

The process of giving individuals or groups the power and resources to make decisions and effect change within their communities or organizations.

Discount Coupons

Marketing tools that offer consumers a reduction in the price of goods or services, often used to stimulate sales or attract new customers.

Upscale Department Store

A retail establishment offering high-quality products and services to affluent customers, characterized by luxury brands and superior customer service.

Touch Point

Any point at which a customer and the company come into contact.