Tariq Works for TV Technologies as a Repair Technician and Is

question 12

Multiple Choice

Tariq works for TV Technologies as a repair technician and is very good at his job. But many of the employees work at remote locations, requiring him to travel long distances. He's discovered that many repair problems are fairly simple and could be handled by the employees themselves if they were correctly diagnosed and the appropriate instructions and advice were provided. As a result, Tariq is working with some programmers to build which of the following, which asks employees a series of questions about their problems and provides appropriate suggestions based on their responses?

• A) an operating system
• B) an extranet
• C) an intranet
• D) an expert system

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Definitions:

Educational Materials

Educational materials are resources such as textbooks, videos, software, and other tools that support learning and teaching in an academic or training context.

Computer Software Programs

Computer software programs are sequences of instructions for computers to perform specific tasks, ranging from operating systems to application software.

Three-Point Basketball Shots

A field goal in basketball made from beyond the three-point line, a designated arc surrounding the basket.

Shaping

A method of behavior training in which successive approximations toward a target behavior are reinforced.