In Operations Management, Quality Is Defined in Terms of Which

question 94

Multiple Choice

In operations management, quality is defined in terms of which of the following?

• A) the ratio of cost to output
• B) the Baldrige Quality Index
• C) how well a product satisfies the preferences of customers
• D) the number of defects per thousand units of output

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Definitions:

LMX Differentiation

The variation in the quality of relationships between leaders and members within a team, impacting team dynamics and member outcomes.

Group Harmony

The degree of agreement, peace, and unity within a group, facilitating cooperative and smooth interactions.

Social Exchange Theory

A conceptual framework suggesting that social behavior is the result of an exchange process aiming to maximize benefits and minimize costs.

Norm Of Reciprocity

A social expectation that people will respond to each other in kind, returning benefits for benefits and responding with either indifference or hostility to harms.