What Is the Focus of Total Quality Management (TQM)

question 32

Multiple Choice

What is the focus of total quality management (TQM) ?

• A) TQM recognizes that perfect quality can never be attained, so it focuses on attainable short-term results.
• B) TQM calls for the establishment of a quality department that is staffed by specialists who have complete authority and responsibility to initiate quality improvement programs.
• C) TQM recognizes that quality is defined by the preferences and perceptions of the customer.
• D) TQM emphasizes the role of the individual rather than the role of teams.

Recognize the importance of environmental factors and community infrastructure in disease prevention.

Understand the historical development of public health initiatives and their impact on community health.

Analyze the role of government and non-governmental organizations in the advancement of public health.

Identify key figures and their contributions to public health and nursing.

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Definitions:

Environmental Scanning

The process of gathering information about an organization's external environment to identify opportunities and threats.

Competitive Advantage

A unique attribute or capability that gives an organization an edge over its competitors.

Stock Prices

The monetary value assigned to a share of stock in the publicly traded market, reflecting the market's current valuation of that company.

Bottom Line

Refers to the net income or profit of a company, indicating its financial performance.