Total Quality Management (TQM) Is Based on Customer Focus, Building

question 53

True/False

Total quality management (TQM) is based on customer focus, building quality throughout the organization, empowering employees, pursuing a strategy of preventing mistakes, and demonstrating a long-term commitment to continuous improvement.

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Definitions:

Social Cohesion

The bond or glue that holds a society together, enabling it to function smoothly and effectively.

Collectivistic Countries

Nations that emphasize group goals, community cohesion, and collective well-being over individual achievement or success.

Treating Employees Fairly

Ensuring equitable treatment in the workplace, including in matters of pay, opportunities for advancement, and overall respect.

Stockholders

Individuals or entities that own shares in a corporation, thereby having an ownership interest in the company.