What Is the Focus of Total Quality Management (TQM)

question 32

Multiple Choice

What is the focus of total quality management (TQM) ?

• A) TQM recognizes that perfect quality can never be attained, so it focuses on attainable short-term results.
• B) TQM calls for the establishment of a quality department that is staffed by specialists who have complete authority and responsibility to initiate quality improvement programs.
• C) TQM recognizes that quality is defined by the preferences and perceptions of the customer.
• D) TQM emphasizes the role of the individual rather than the role of teams.

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Definitions:

Loan

A sum of money borrowed that is expected to be paid back with interest over a specified period.

Total Cost

The sum of all costs associated with the production of goods or services, including fixed and variable costs.

Mud Statues

Sculptures or figures crafted from mud, often associated with certain cultural traditions or artistic practices.

Variable Cost

Outlays that adjust in accordance with the volume of production or output, like materials and labor costs.