Contemporary Firms Encourage Employees to Use E-Mail to Communicate with Fellow

question 19

Multiple Choice

Contemporary firms encourage employees to use e-mail to communicate with fellow employees, suppliers, and customers. What is the key to delivering effective messages?

• A) including no more than five words in the subject line
• B) making certain that the message always has a positive tone
• C) always putting the most unpleasant or controversial part of the message near the beginning
• D) structuring the message to take into account how the audience is likely to respond to it

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Definitions:

EmploymentDate

The specific date on which an individual starts or is scheduled to start their employment with a company or organization.

Customers Table

A database or spreadsheet feature that organizes and stores information about individuals or entities that purchase goods or services from a business.

Field

A specific data structure within a database or software program used to store information.

Primary Key

A unique identifier for each record in a database table, ensuring data integrity.