Millie Martin Is Giving a Presentation at a Customer Service

question 122

Multiple Choice

Millie Martin is giving a presentation at a customer service seminar and wants to grab her audience's attention. What is one effective way for her to open the presentation?

• A) asking a relevant question, such as "How many of you have spent far too long waiting in line to return a defective product?"
• B) walking in wearing a funny outfit
• C) maintaining continuous eye contact with members of the audience during the first five minutes of her talk
• D) making a joke about someone in the audience

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Definitions:

Tone

The quality or character of sound.

Shock

A sudden and often intense disturbance of the mind, emotions, or sensibility due to a traumatic event or unexpected news.

Informational Value

The usefulness or relevance of data or information in decision-making or problem-solving processes.

Classical Conditioning

A habituation method wherein two stimuli are systematically paired together; as a result, a response initially stimulated by the second stimulus is later elicited by the first stimulus on its own.