An Instructor Watched the Reactions of Various Students While She

question 31

Multiple Choice

An instructor watched the reactions of various students while she lectured on a topic. One student was doodling, another was text messaging on his cell phone, and another looked as if she was writing out her grocery list. Why were these people having a hard time paying attention?

• A) Students do not have to achieve active listening skills in order to make good grades.
• B) There is a significant gap between the rate at which people listen and the rate at which they think.
• C) Today's students actually multitask in a way that makes listening less important.
• D) Today's students communicate digitally rather than verbally.

Recognize the significance of trial closes in sales presentations.

Comprehend the organizational buying process and its guidelines.

Identify the difference between product advantages, benefits, and features.

Understand the impact of psychological, social, and economic factors on buying behavior.

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Definitions:

Group Leader

An individual tasked with overseeing and guiding the actions and development of a team or group to achieve specific objectives.

Cross-cultural Communication

The field of study concerned with how people from different cultural backgrounds communicate with each other and the strategies to improve these interactions.

Ethnic Identification

The process by which individuals identify with a particular ethnic group, influencing their sense of belonging and cultural practices.

Etiquette

The set of conventional rules for polite behavior in society or among members of a particular profession or group.