Millie Martin Is Giving a Presentation at a Customer Service

question 122

Multiple Choice

Millie Martin is giving a presentation at a customer service seminar and wants to grab her audience's attention. What is one effective way for her to open the presentation?

• A) asking a relevant question, such as "How many of you have spent far too long waiting in line to return a defective product?"
• B) walking in wearing a funny outfit
• C) maintaining continuous eye contact with members of the audience during the first five minutes of her talk
• D) making a joke about someone in the audience

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Definitions:

Chess Player

A person skilled in the game of chess, which is a strategic board game involving the movement of pieces with the aim of checkmating the opponent's king.

Connectionist Model

A cognitive model that represents mental phenomena using a network of interconnected nodes or units, resembling the neural networks found in the human brain.

Identification

Identification is a psychological process in which an individual associates themselves closely with another person, adopting their characteristics or views.

Memory

The mental faculty of retaining and recalling past experiences, encompassing processes such as encoding, storage, and retrieval of information.