Which of the Following Is TRUE Regarding a Manager's Job

question 15

Multiple Choice

Which of the following is TRUE regarding a manager's job with respect to customers?

• A)Today,the majority of employees in developed countries work in product sectors.
• B)Managers have not yet recognized the importance of delivering consistent high-quality customer services.
• C)Managers must create a customer-responsive organization in order to survive successfully in today's environment.
• D)Employees play an insignificant role in delivering quality customer services.

Analyze the legal principles involved in adjusting insurance claims.

Distinguish between covered and excluded risks in insurance policies.

Recognize the ethical and legal nuances in insurer-insured communication and cooperation.

Understand the distribution of risk in insurance and the impact of misrepresentation on claims.

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Definitions:

Affiliation Needs

The human desire to feel a sense of involvement and belonging within a social group or environment.

Self-Actualization

The realization or fulfillment of one's talents and potentialities, considered as a drive or need present in everyone.

Cognitive Needs

Psychological requirements for knowledge, meaning, and understanding, driving individuals to seek information and engage in intellectual activities.

Esteem Needs

A higher-level psychological need pertaining to gaining the respect, status, recognition, and self-esteem one desires.