Which of the Following Guidelines Should Managers Follow While Building

question 109

Multiple Choice

Which of the following guidelines should managers follow while building a customer-responsive culture?

• A)precisely defining employees' normal job requirements and ensuring they perform those actions alone
• B)giving front-line employees continual training on product knowledge,listening,and other behavioral skills
• C)designing jobs with rules and procedure that employees can refer to in order to satisfy customers
• D)preserving the discretion to make day-to-day decisions on job-related activities at the top level of management