Diverse Workforces Bring Different and Unique Perspectives to Organizations

question 43

True/False

Diverse workforces bring different and unique perspectives to organizations.

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Definitions:

Customer-facing CRM

Aspects of Customer Relationship Management systems that directly interact with customers, such as sales force automation, customer service, and marketing automation.

Self-serve

A service model that allows customers to serve themselves, often leading to faster service and reduced labor costs for businesses.

NFC

Near Field Communication, a set of communication protocols enabling two electronic devices to establish communication by bringing them within a short distance of each other.

Showrooming Problem

A retail challenge where customers browse products in a physical store only to buy them later online at a lower price, affecting the store's sales.