The Practice (Scenario) Kelly Rae Works at an Ophthalmology Office Where She Has

question 102

Multiple Choice

The Practice (Scenario)
Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement of another employee, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-A technician named Nelly was very concerned that some of the changes proposed by Kelly would lead to increased filing errors that would ultimately affect patient care.Nelly's resistance to change came from her ________.

• A)belief that uncertainty would increase
• B)fear that she would be forced out of her habit
• C)belief that Kelly's changes would harm the organization
• D)concern about increased ambiguity

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Definitions:

Worker Safety

Protocols and measures implemented to protect employees from hazards and risks in the workplace.

Religious Headscarf

A head covering worn for religious reasons, often signifying modesty and piety among various faith traditions.

Spiritual Distress

A state of suffering related to the impairment of an individual's belief system or spiritual well-being.

Hygiene

Practices and conditions that help to maintain health and prevent the spread of diseases, such as regular handwashing.