Metro General Hospital (Scenario)

question 136

Multiple Choice

Metro General Hospital (Scenario)
Joyce is the chief administrator in charge of a department at Metro General Hospital. When she worked as a registered nurse at a smaller community hospital, Joyce enjoyed the flexible structure, minimal rules, and team approach to decision making by nurses, administrators, and doctors. However, the situation at Metro is different. Metro has a tall, rigid structure with many rules and procedures designed to standardize jobs and guide employee behaviour. One such rule requires that all decisions in Joyce's department must be signed off by her alone) As a result, Joyce seems to spend most of her time filling out forms and signing documents. She also feels that the numerous levels of hierarchy are unnecessary and place barriers between herself and her staff. Joyce is not exactly sure why things have to be so "organized" and is planning to talk to her boss about making some changes to increase flexibility and reduce the number of rules and procedures.
-The many rules and policies designed to standardize jobs relates most closely to which of the following elements of structure?

• A)chain of command
• B)departmentalization
• C)unity of command
• D)formalization

Recognize the importance of direct experience in forming strong and predictable attitudes.

Understand the principles and implications of different management theories including Theory X, Theory Y, and Scientific Management.

Recognize the influence of organizational factors like culture and managerial style on employee performance and behavior.

Grasp the concept of the Johari Window and its relevance to self-understanding and personal development.

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Definitions:

Vicariously Liable

A legal principle where one party is held responsible for the actions or omissions of another party, under certain conditions.

Motor Vehicle Accident

An unplanned event involving a motorized vehicle that results in damage or injury.

Local Merchant

An individual or business that sells goods or services within a particular local area or community.

Bargaining Unit

A group of employees with a clear and identifiable community of interests who are represented by a single labor union in bargaining and negotiations.