Communication Barriers - the Sword and the Millstone (Scenario)

question 108

Multiple Choice

Communication Barriers - The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.
-Which of the following can Sandra do to overcome these barriers to effective communication?

• A)enhance emotions
• B)listen passively
• C)avoid feedback
• D)watch nonverbal cues

---

Definitions:

Kinesthetic Learner

An individual who learns best through hands-on activities, movement, and doing rather than watching or listening.

Exercise Equipment

The range of apparatus or devices used during physical activity to enhance the strength or conditioning effects of that exercise by providing either fixed or adjustable amounts of resistance.

Return Demonstration

A teaching method where a student demonstrates a skill or procedure after instruction to confirm understanding and competence.

Cloze Test

A method used in language learning that involves filling in blanks within sentences or texts with appropriate words to test understanding or knowledge.