The Team Leader (Scenario)

question 84

Multiple Choice

The Team Leader (Scenario)
Carl has been a team leader at Triad Corporation for three years. To effectively lead his team, he spends a lot of time performing various roles. This morning he spent two hours in budget sessions with Finance, and another hour meeting with the vendor of an important production component. His team had discovered a problem with the component yesterday, and he knows how critical it is to the quality of the finished product. On a typical day, Carl will spend about three hours dealing with influences from groups both inside and outside the company. This afternoon he is scheduled to meet with his work team for two hours to consider the vendor's solution offered at this morning's meeting. Later in the afternoon, he will be mediating a dispute between three team members who are arguing about overtime assignments. He recently learned the technique of letting the parties involved in the dispute come up with their own solution. The rest of the time, Carl visits employees at their work area as he walks to or from meetings, or he goes out to the floor to simply chat about the day and offer support to encourage continued high work performance.
-While attending the budget sessions and vendor meetings,Carl was performing which of the following roles?

• A)conflict manager
• B)liaison with external constituencies
• C)transactional leader
• D)task master

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Definitions:

Dermal Tissue

A layer of tissue within the skin that contains connective tissue, blood capillaries, nerve endings, and lymphatic vessels, playing a critical role in protection and sensation.

Vascularity

The condition or extent of being richly supplied with blood vessels, often visible through the skin, especially in well-defined muscular bodies.

Soft Contact Lens

A type of contact lens made from soft, flexible plastics that allow oxygen to pass through to the cornea, providing comfort and corrective vision.

Hearing Aid

A device designed to improve hearing by making sound audible to a person with hearing loss.