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The Team Leader (Scenario)

question 111

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The Team Leader (Scenario)
Carl has been a team leader at Triad Corporation for three years. To effectively lead his team, he spends a lot of time performing various roles. This morning he spent two hours in budget sessions with Finance, and another hour meeting with the vendor of an important production component. His team had discovered a problem with the component yesterday, and he knows how critical it is to the quality of the finished product. On a typical day, Carl will spend about three hours dealing with influences from groups both inside and outside the company. This afternoon he is scheduled to meet with his work team for two hours to consider the vendor's solution offered at this morning's meeting. Later in the afternoon, he will be mediating a dispute between three team members who are arguing about overtime assignments. He recently learned the technique of letting the parties involved in the dispute come up with their own solution. The rest of the time, Carl visits employees at their work area as he walks to or from meetings, or he goes out to the floor to simply chat about the day and offer support to encourage continued high work performance.
-This afternoon when Carl meets with his team to consider the vendor's solution to the problem they discovered yesterday,he will be performing which of the following roles?

Definitions:

Lasting Memory

A lasting memory refers to information or experiences that can be retained and recalled for a long period of time.

Transfer of Information

The process of conveying or sharing knowledge, data, or facts from one entity to another.

Levels-of-processing

A theory suggesting that the depth (shallow to deep) of mental processing affects memory recall; deeper levels of analysis lead to better recall.

Craik and Lockhart

Psychologists who developed the Levels of Processing model of memory, which suggests that memory retention depends on the depth of processing.