A New Group (Scenario)

question 60

Multiple Choice

A New Group (Scenario)
David had been away from his old company, Control Tech, for a while. He remembered that when he worked there 10 years ago, the company was very traditional and conservative. The lines of authority and responsibility were established and clear. It felt ironic that he was now managing the consulting team that was going to help increase operational efficiency at Control Tech. In addition to the traditional hierarchy, with a manager and subordinates, he saw a need to introduce teams comprised of individuals from various work areas to help solve operational problems. He also felt that for certain projects, there could be groups that could function essentially independently, even taking on traditional management responsibilities such as hiring, planning, and scheduling. Plus, he also saw real potential for special, temporary projects to be handled by groups that would disband once the task was completed.
-David also saw a need for ________,which are essentially independent groups taking on traditional management responsibilities.

• A)self-managed teams
• B)task groups
• C)command groups
• D)cross-functional teams

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Definitions:

Sales Presentation

A pitch or a demonstration designed to persuade a potential buyer or client to purchase a product or service.

Order-Getters

Sales personnel whose main function is to establish and nurture relationships with new customers, often utilizing persuasive skills to secure orders.

Order-Takers

Sales personnel whose primary job is to take orders from buyers rather than actively selling or persuading.

Customer Advocacy

The act of supporting or recommending a company's products or services by its customers, often influenced by positive experiences.