Examlex
Discuss the requirements for a valid offer, explaining both how an offer is to be communicated and how such an offer can be brought to an end.
MBO Approach
Management by Objectives; a strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed to by both management and employees.
Goals
Specific, measurable, achievable, relevant, and time-bound objectives that guide an individual's or organization's efforts.
Mystery Shoppers
Individuals employed covertly to evaluate customer service, product quality, and the overall environment of retail or service outlets.
Performance Appraisal
An evaluation of an employee's job performance against pre-established criteria.
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