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Joe was a chauffeur, working for Sam. When Joe was taking the car in to have it serviced, he saw a brand new BMW and bought it on behalf of Sam. When he took it home, Sam was upset, explained that he didn't want a new BMW, and told him to take it back. Joe persuaded him to take it for a test drive first. Explain the legal position of the parties.
Negative-News Situation
A scenario where unpleasant information has to be communicated, often requiring careful word choice and tone.
Preliminary Explanation
An initial statement or rationale provided to give background or context before the main discussion, argument, or presentation.
Cushion
A soft, padded item used for sitting, kneeling, or to soften the hardness or angularity of a chair or couch.
Bad-News Messages
Communications that convey disappointing, negative, or unfavourable information to the recipient.
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