Which of the Following Operational CRM Technologies Does the Sales

question 108

Multiple Choice

Which of the following operational CRM technologies does the sales department typically use?

• A)campaign management, contact management, opportunity management
• B)sales management, contact management, contact center
• C)sales management, call scripting, opportunity management
• D)sales management, contact management, opportunity management

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Definitions:

Functional Résumé

A type of résumé format that highlights an individual's skills and experiences rather than their chronological work history.

Competence

The ability of an individual or organization to perform a task or a job effectively, with the necessary skills and knowledge.

Persuasive Communication

The art of influencing or convincing others to accept a point of view, adopt a certain behavior, or take action.

Focused Search

A detailed and narrow query method aimed at finding specific information within databases or the internet.