What Is Interactive Voice Response (IVR)

question 194

Multiple Choice

What is interactive voice response (IVR) ?

• A)automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)directs customers to use touch-tone phones or keywords to navigate or provide information
• C)routes inbound calls to available agents
• D)All of these are correct.

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Definitions:

Leukocytes

White blood cells that are part of the immune system, helping to protect the body against infections and other diseases.

Leukopoiesis

The process of producing white blood cells in the body.

Erythrocytes

Red blood cells that carry oxygen from the lungs to the body's tissues and carbon dioxide back to the lungs.

Erythropoiesis

The process through which new red blood cells are created in the bone marrow, a critical component in maintaining healthy oxygen levels in the blood.