What Is Predictive Dialing

question 270

Multiple Choice

What is predictive dialing?

• A)automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)directs customers to use touch-tone phones or keywords to navigate or provide information
• C)routes inbound calls to available agents
• D)All of these are correct.

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Definitions:

Employee Salaries

Compensation paid to employees for their labor, typically in the form of a wage, salary, or commission.

Pro Forma Statements

Financial statements prepared using hypothetical scenarios or assumptions to project future financial performance.

Future Operations

Planning and actions taken regarding a company's or organization's activities, strategies, and resources intended for the foreseeable future.

Cash Flow

The total amount of money being transferred into and out of a business, especially affecting liquidity and overall financial health.