What Is Predictive Dialing

question 270

Multiple Choice

What is predictive dialing?

• A)automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)directs customers to use touch-tone phones or keywords to navigate or provide information
• C)routes inbound calls to available agents
• D)All of these are correct.

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Definitions:

RBM Value

The measure of Resilience-Based Management value, indicating the strength and resilience of a system or component, often used in engineering contexts.

Ultimate Rigidity

The maximum stiffness of a material or structure, representing its resistance to deformation under load.

Ultimate Strength

The maximum stress or force that a material can withstand while being stretched or pulled before failing or breaking.

Huck Fasteners

A brand and type of heavy-duty mechanical fasteners commonly used in the automotive and aerospace industries for applications requiring high strength and vibration resistance.