What Is a Place Where Customer Service Representatives Answer Customer

question 151

Multiple Choice

What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?

• A)contact center
• B)web-based self-service
• C)call scripting system
• D)uplift modeling

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Definitions:

Technological Controls

Systems and procedures implemented to secure technology infrastructure and manage information assets effectively.

Recordkeeping

The process of maintaining accurate and systematic records of financial transactions and other business events.

Custody of Assets

Holding and safeguarding of assets or securities by a financial institution or an individual on behalf of the owner.

Responsibilities

Duties or obligations assigned to individuals or organizations, requiring them to act in certain ways or achieve specific outcomes.